Consultation Champion
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Elevate your Consultations
Build up your consultations to a new level of mastery and transform your clients into lifelong advocates. This program is dedicated to boosting the confidence of hairdressers, ensuring that both you and your clients walk away with absolute satisfaction, with a constant focus on customer service. Consultation Champion is a pathway to earning 5-star reviews.
At the heart of this course is the BES Moment Map framework, an essential guide that highlights the most critical touchpoints of the client journey. It empowers you to create exceptional experiences at every step of the service, from the first hello to the final “see you next time.”
You’ll not only stay on track to reach your goals but also exceed client expectations by consistently maximising every client’s visit, discovering and delivering what your client really wants.
Focus on 3 Key Areas:
Why attend?
Imagine the impact of having clients who not only return but also refer their friends and family to you, creating a ripple effect of success. By participating in Consultation Champion, you will unlock the strategies and insights that set top professionals apart in the hair industry. This is more than just a course; it’s your pathway to becoming an exceptional hairdresser. Don’t miss this opportunity to secure your place at the forefront of the industry and achieve consultation success.
- Interpersonal Skills
Build Confidence: Develop both verbal and non-verbal communication skills to interact effectively with clients , presenting a strengthened professional image.
- Master the Client Experience
Increase client loyalty, enhance brand reputation, and create the ability to turn every visit into a memorable, positive experience. This is the make-or-break factor that will keep clients coming back or not.
- Discover the BES Moment Mapping Framework
Uncover the 5 crucial touchpoints in our exclusive BES Moment Mapping process—a roadmap that guides you through every consultation to shape your client’s experience effectively.
Testimonials
“We engaged Bernadette to provide insight to all of our people on a tour around Australia. We wanted a fresh perspective on consultation and retailing to improve the client experience, and Bernadette did just that. I liked her approach because she is not only a working hairdresser but also moves a lot of product herself. I wasn’t after a consultant; I wanted someone who does it in the real world every day. She explained clearly how to engage the client, and our team found her approach challenging, as she pushed them out of their comfort zone. Bernadette was easy to connect with during our briefing sessions and focused heavily on the details.
Bernadette Beswick was a worthwhile investment for our group.
Dennis Langford | TONI&GUY
“Passionate, highly skilled and extremely professional are just a few words to start to describe the calibre of educator – Bernadette Beswick. Bernadette is one of the industry’s best communicators on consultation, hair care recommendation and sales. Her approach is patient and compassionate to all skill levels and she leaves a lasting and memorable impression with all students. Bernadette’s education class has had an immense impact on Ozdare brands education offering for 2024. Her prescribed and created cutting class, ‘bobs and fringes’ has been extremely well received with every single class reaching capacity with all excellent feedback.”
Fiona Beamish | Head of Technical Education, Ozdare Brands
“This is a testimonial to the superior value and quality of Bernadette Beswick’s cutting education program to the hairdressing industry. Since 2018 Bernadette has facilitated sixteen (16) sessions with two hundred and sixteen participants (216) for De Lorenzo. Through our education evaluation surveys we can see clearly that the students are extremely satisfied giving Bernadette an average top mark of four (4) which is the highest achievable.
Bernadette goes to great lengths to keep herself at the cutting edge of hair fashion and is talented at being able to relay the theory to the students in a way that is practical and kind. It has been an absolute pleasure to have Bernadette work with our team over the past few years and we look forward to working with her again in the future.”